COVID-19 (Coronavirus) pandemic: Information for families of Prisoners in Queensland

COVID-19 restrictions at Stage 3 statewide

31 March 2021

Due to a number of cases of community transmission of COVID-19 and on advice from Queensland Health, Stage 3 restrictions now apply to all correctional centres and community corrections regions across Queensland.

All professional and personal visits have been cancelled. This decision was made to protect the safety of prisoners, offenders and our officers on advice from Queensland Health.

This means that all centres are closed to visitors, and all officers, health staff and other essential workers will undergo health screening before entering the prison, as well as be required to wear appropriate PPE.

Correctional officers wear a flat surgical mask in centres subject to Stage 1-4 restrictions in accordance with current Queensland Health advice. Officers also continue to pay close attention to regular cleaning of frequently touched surfaces as well as maintaining regular hand washing or sanitising, good cough and sneeze etiquette and adhere to workplace COVID-safe plans.

The health and wellbeing of officers and prisoners will be closely monitored going forward, but all advice indicates that COVID-19 is not present in the prison at this time.

For the safety of our officers and prisoners, we ask that you don’t attempt to visit our centres.

We understand that this will have an impact, especially on families and we thank everyone for their patience and understanding at this time.

There are many other ways to continue to contact a prisoner.

You can learn more about virtual visits here and prisoner email.    

We’ll continue to work with Queensland Health, and as soon as they can tell us it is safe to do so, we will ease these restrictions.

We must remain ever vigilant and agile in our approach while we are dealing with this virus and will continue to act on the expert advice provided to us by Queensland Health. A cautious approach as well as stringent planning and execution has served us well and has kept COVID-19 out of our centres.

The Queensland Corrective Services Academy has ceased all in-person training until 6 April.

Podcast: Deputy Commissioner McCahon with information for families about Stage 4 restrictions

29 August 2020

Posted by Queensland Corrective Services on Friday, 28 August 2020

 

We now have thermal imaging in all our prisons:

Frequently Asked Questions

Q: What are virtual personal visits?

A: Virtual personal visits (VPV) are available at Queensland prisons to protect the health of prisoners, visitors and officers.

Our teams are working hard to roll out the program across Queensland to keep prisoners in contact with family and friends during the COVID-19 pandemic.

Virtual visits are much like normal visits. You must be an approved personal visitor, provide identification, and book a time through the correctional centre.

Thank you to the friends and family who have helped to keep our prisons safe from COVID-19 since the cancellation of physical visits.

As this is a new program, there may be a delay in booking availability due to the demand for visits. We’re working to make sure everyone can virtually visit their loved ones as soon as possible.

For more information and to book, contact your correctional centre.

User guides:

User Guide – Virtual personal visits – Windows 10

User Guide – Virtual personal visits – MacOS

User Guide – Virtual personal visits – Android

Q: What measures are in place to stop officers, essential staff and professional visitors from bringing COVID-19 into prisons?

A: We are temperature and health checking every person who enters a Queensland prison. This also includes those working at our centres such as correctional officers and health staff. All officers and essential staff have a role to play by observing social distancing when off shift, and not coming to work if they are unwell.

Q: How can I email a prisoner?

A: QCS has a new service to allow you to send messages to prisoners in Queensland correctional centres. Watch the video to find out how.

 

Q: How can I transfer money to a prisoner’s trust account?

A: QCS has a new service to allow you to send money to a prisoner’s account. Watch the video to find out how.

 

Podcast: Deputy Commissioner McCahon with information for families about Stage 4 restrictions

29 August 2020

Posted by Queensland Corrective Services on Friday, 28 August 2020

 

We now have thermal imaging in all our prisons:

Frequently Asked Questions

Q: What are virtual personal visits?

A: Virtual personal visits (VPV) are available at Queensland prisons to protect the health of prisoners, visitors and officers.

Our teams are working hard to roll out the program across Queensland to keep prisoners in contact with family and friends during the COVID-19 pandemic.

Virtual visits are much like normal visits. You must be an approved personal visitor, provide identification, and book a time through the correctional centre.

Thank you to the friends and family who have helped to keep our prisons safe from COVID-19 since the cancellation of physical visits.

As this is a new program, there may be a delay in booking availability due to the demand for visits. We’re working to make sure everyone can virtually visit their loved ones as soon as possible.

For more information and to book, contact your correctional centre.

User guides:

User Guide – Virtual personal visits – Windows 10

User Guide – Virtual personal visits – MacOS

User Guide – Virtual personal visits – Android

Q: What measures are in place to stop officers, essential staff and professional visitors from bringing COVID-19 into prisons?

A: We are temperature and health checking every person who enters a Queensland prison. This also includes those working at our centres such as correctional officers and health staff. All officers and essential staff have a role to play by observing social distancing when off shift, and not coming to work if they are unwell.

Q: How can I email a prisoner?

A: QCS has a new service to allow you to send messages to prisoners in Queensland correctional centres. Watch the video to find out how.

 

Q: How can I transfer money to a prisoner’s trust account?

A: QCS has a new service to allow you to send money to a prisoner’s account. Watch the video to find out how.

 

Last updated: 31 March 2021
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