COVID-19 (Coronavirus) pandemic: Information for families of Prisoners in Queensland

COVID-19 restrictions eased to Stage 1 statewide

22 December 2020

Due to the remarkable effort to contain the COVID-19 cases at the Queensland Corrective Services Academy and the Arthur Gorrie Correctional Centre, we are able relax the restrictions at all of our centres and offices.

Queensland Health advised that we are able to recommence personal visits as of September 28 at to ALL correctional in Queensland. Official, cultural and legal visits recommenced at all correctional centres, work camps recommenced and community corrections offices continued to operate under their COVID-safe plans.

The ongoing successful suppression of COVID-19 means that under a further easing of Stage 1 restrictions put in place in November 2020, QCS has been able to allow for increases in the number of visitors to custodial centres so prisoners may be able to have more than one visitor. Please contact the relevant correctional centre for details of current numbers allowed according to the COVID-Safe plans, and to book one-hour contact and non-contact visits.

Everyone entering a correctional centre will continue to undergo health screening and temperature checks. For the safety of our officers and the prisoners in our care, please do not come for a visit if you are unwell or showing any COVID-19 symptoms, even if they are minor (please self-isolate and get tested immediately). Visitors who are showing signs of illness, or who have visited or travelled through declared hotspots in the past 14 days will not be admitted to our centres.

Due to the declaration of the Greater Sydney Area as a COVID-19 hot spot, visitors to our prisons will be screened to ensure they have not been in the area in the past 14 days, or since 11 December, whichever period is shorter.
For the safety of our officers and prisoners, we ask that if you have been in the Greater Sydney Area in this timeframe, please don’t attempt to visit our centres.
Virtual Personal Visits can still be booked as normal.

All correctional centres have a COVID-Safe plan in place, including the requirement for social distancing, hygiene and other fundamental measures that help prevent the spread of COVID-19.

Correctional officers wear a flat surgical mask in centres subject to Stage 1-4 restrictions in accordance with current Queensland Health advice and where social distancing is not possible between other officers or prisoners. We also continue to pay close attention to regular cleaning of frequently touched surfaces as well as maintaining regular hand washing or sanitising, good cough and sneeze etiquette and adhere to workplace COVID-safe plans.

We must remain ever vigilant and agile in our approach while we are dealing with this virus and will continue to act on the expert advice provided to us by Queensland Health. A cautious approach as well as stringent planning and execution has served us well and has kept COVID-19 out of our centre

Recruit training has recommenced at the Queensland Corrective Services Academy.

Podcast: Deputy Commissioner McCahon with information for families about Stage 4 restrictions

29 August 2020

Posted by Queensland Corrective Services on Friday, 28 August 2020

 

We now have thermal imaging in all our prisons:

Frequently Asked Questions

Q: What are virtual personal visits?

A: Virtual personal visits (VPV) are available at Queensland prisons to protect the health of prisoners, visitors and officers.

Our teams are working hard to roll out the program across Queensland to keep prisoners in contact with family and friends during the COVID-19 pandemic.

Virtual visits are much like normal visits. You must be an approved personal visitor, provide identification, and book a time through the correctional centre.

Thank you to the friends and family who have helped to keep our prisons safe from COVID-19 since the cancellation of physical visits.

As this is a new program, there may be a delay in booking availability due to the demand for visits. We’re working to make sure everyone can virtually visit their loved ones as soon as possible.

For more information and to book, contact your correctional centre.

User guides:

User Guide – Virtual personal visits – Windows 10

User Guide – Virtual personal visits – MacOS

User Guide – Virtual personal visits – Android

Q: What measures are in place to stop officers, essential staff and professional visitors from bringing COVID-19 into prisons?

A: We are temperature and health checking every person who enters a Queensland prison. This also includes those working at our centres such as correctional officers and health staff. All officers and essential staff have a role to play by observing social distancing when off shift, and not coming to work if they are unwell.

Q: How can I email a prisoner?

A: QCS has a new service to allow you to send messages to prisoners in Queensland correctional centres. Watch the video to find out how.

 

Q: How can I transfer money to a prisoner’s trust account?

A: QCS has a new service to allow you to send money to a prisoner’s account. Watch the video to find out how.

 

COVID-19 restrictions eased to Stage 1 statewide

5 November 2020

Due to the remarkable effort to contain the COVID-19 cases at the Queensland Corrective Services Academy and the Arthur Gorrie Correctional Centre, we are able relax the restrictions at all of our centres and offices.

Queensland Health advised that we are able to recommence personal visits as of September 28 at to ALL correctional in Queensland. Official, cultural and legal visits recommenced at all correctional centres, work camps recommenced and community corrections offices continued to operate under their COVID-safe plans.

The ongoing successful suppression of COVID-19 means that under a further easing of Stage 1 restrictions put in place in November 2020, QCS has been able to allow for increases in the number of visitors to custodial centres so prisoners may be able to have more than one visitor. Please contact the relevant correctional centre for details of current numbers allowed according to the COVID-Safe plans, and to book one-hour contact and non-contact visits.

Everyone entering a correctional centre will continue to undergo health screening and temperature checks. For the safety of our officers and the prisoners in our care, please do not come for a visit if you are unwell or showing any COVID-19 symptoms, even if they are minor (please self-isolate and get tested immediately). Visitors who are showing signs of illness, or who have visited or travelled through declared hotspots in the past 14 days will not be admitted to our centres.

All correctional centres have a COVID-Safe plan in place, including the requirement for social distancing, hygiene and other fundamental measures that help prevent the spread of COVID-19.

Correctional officers wear a flat surgical mask in centres subject to Stage 1-4 restrictions in accordance with current Queensland Health advice and where social distancing is not possible between other officers or prisoners. We also continue to pay close attention to regular cleaning of frequently touched surfaces as well as maintaining regular hand washing or sanitising, good cough and sneeze etiquette and adhere to workplace COVID-safe plans.

We must remain ever vigilant and agile in our approach while we are dealing with this virus and will continue to act on the expert advice provided to us by Queensland Health. A cautious approach as well as stringent planning and execution has served us well and has kept COVID-19 out of our centre

Recruit training has recommenced at the Queensland Corrective Services Academy.

Podcast: Deputy Commissioner McCahon with information for families about Stage 4 restrictions

29 August 2020

Posted by Queensland Corrective Services on Friday, 28 August 2020

 

We now have thermal imaging in all our prisons:

Frequently Asked Questions

Q: What are virtual personal visits?

A: Virtual personal visits (VPV) are available at Queensland prisons to protect the health of prisoners, visitors and officers.

Our teams are working hard to roll out the program across Queensland to keep prisoners in contact with family and friends during the COVID-19 pandemic.

Virtual visits are much like normal visits. You must be an approved personal visitor, provide identification, and book a time through the correctional centre.

Thank you to the friends and family who have helped to keep our prisons safe from COVID-19 since the cancellation of physical visits.

As this is a new program, there may be a delay in booking availability due to the demand for visits. We’re working to make sure everyone can virtually visit their loved ones as soon as possible.

For more information and to book, contact your correctional centre.

User guides:

User Guide – Virtual personal visits – Windows 10

User Guide – Virtual personal visits – MacOS

User Guide – Virtual personal visits – Android

Q: What measures are in place to stop officers, essential staff and professional visitors from bringing COVID-19 into prisons?

A: We are temperature and health checking every person who enters a Queensland prison. This also includes those working at our centres such as correctional officers and health staff. All officers and essential staff have a role to play by observing social distancing when off shift, and not coming to work if they are unwell.

Q: How can I email a prisoner?

A: QCS has a new service to allow you to send messages to prisoners in Queensland correctional centres. Watch the video to find out how.

 

Q: How can I transfer money to a prisoner’s trust account?

A: QCS has a new service to allow you to send money to a prisoner’s account. Watch the video to find out how.

 

Last updated: 22 December 2020
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