COVID-19 (Coronavirus) pandemic: Information for families of Prisoners in Queensland

Personal visits to SEQ prisons suspended:

Due to cases of COVID-19 in the community, personal visits have been suspended to all South East Queensland prisons on the advice of the Chief Health Officer (CHO).

This decision was made to protect the safety of prisoners and our officers and includes all prisons from Maryborough to the NSW border.

All other visits, including legal, service provider and official visits will continue with appropriate social distancing.

Every person entering the prison will undergo health screening including thermal imaging, and new reception prisoners are subject to 14 day isolation protocols.

This suspension will be regularly reviewed in line with advice from the CHO.

Contact the correctional centre to find out about alternative ways you can talk to a prisoner.

Frequently Asked Questions

Q: What are virtual personal visits?

A: Virtual personal visits (VPV) are now available at Queensland prisons to protect the health of prisoners, visitors and officers.

Our teams are working hard to roll out the program across Queensland to keep prisoners in contact with family and friends during the COVID-19 pandemic.

Virtual visits are much like normal visits. You must be an approved personal visitor, provide identification, and book a time through the correctional centre.

Thank you to the friends and family who have helped to keep our prisons safe from COVID-19 since the cancellation of physical visits.

As this is a new program, there may be a delay in booking availability due to the demand for visits. We’re working to make sure everyone can virtually visit their loved ones as soon as possible.

For more information and to book, contact your correctional centre.

User guides:

User Guide – Virtual personal visits – Windows 10

User Guide – Virtual personal visits – MacOS

User Guide – Virtual personal visits – Android

Q: What measures are in place to stop officers, essential staff and professional visitors from bringing COVID-19 into prisons?

A: We are temperature and health checking every person who enters a Queensland prison. This also includes those working at our centres such as correctional officers and health staff. All officers and essential staff have a role to play by observing social distancing when off shift, and not coming to work if they are unwell. 

Q: How can I email a prisoner?

A: QCS has a new service to allow you to send messages to prisoners in Queensland correctional centres. Watch the video to find out how.

Q: How can I transfer money to a prisoner’s trust account?

A: QCS has a new service to allow you to send money to a prisoner’s account. Watch the video to find out how.



Last updated: 29 July 2020
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