Custodial operations practice directives

We maintain safe and secure facilities for more than 7000 prisoners, staff and visitors in a complex and challenging environment. This environment often requires staff to respond to both critical and non-critical situations quickly, confidently and professionally.

It is important that we respond to operational matters according to set of procedures which follow both the law and agency requirements. This is to ensure the safety and security of our staff and facilities.

The custodial operations practice directives provide a consistent framework to direct staff when undertaking their duties throughout a prisoner’s time in prison.

The practice directives have been grouped into themed categories and focus on identifying specific responsibilities and accountabilities through the use of process maps and clear accountability standards.

At Risk Management

• At Risk
• Safety Unit
• Elevated Baseline Risk

Breaches

Community Engagement

• Community Service Projects
• Child Safety
• Dangerous Prisoners (Sexual Offenders) Act and Reportable Offenders
• Management of Prisoners on a Work Program
• Provision of Chaplaincy Services
• Work Camps, Programs and Orders

Confidential Information

• Disclosure of Confidential Information
• File and Document Movement excluding Medical Records

Daily Operations

• Case Management
• Prisoners of Concern
• Gate Books, Log Books and Registers (In Confidence)
• Movement Control (In Confidence)
• Headcount, Unlock, Muster, Lock away (In Confidence)
• Night Shift (In Confidence)
• Supervisor Handover (In Confidence)

Dog Squad (In Confidence)

Facility Security

• Protective Response Vehicle (In Confidence)
• Barrier Control and Access
• Security Management Systems and Intercoms

Escorts

• External Escorts
• Escort Requirements, Princess Alexandra Hospital
• Leave of absence
• Princess Alexandra Hospital Secure Unit

Female Prisoners and Children

Health

• Food and Nutrition
• Health Needs

Incident Management

• Death in Custody
• Business Continuity
• Incident Management Process
• Assault and Threat Management
• Management of Evidence and Seized Property

Industries Management

• Industries Management

Intelligence (In Confidence)

Offender Pathways

Prisoner Development

• External Service Providers
• Re-Entry (In Confidence)
• Programs and Interventions (In Confidence)
• Education

Prisoner Accommodation Management

• Cell Allocation
• Detention Unit
• Maximum Security Unit

Prisoner Behaviour Management

• Intensive Management Plans
• Safer Engagement Strategies
• Safety Orders

Prisoner Employment

Prisoner Entitlements

• Education and Community Service Leave
• Office of the Public Guardian
• Prisoner Purchasing
• Legal Resources
• Incentives and Enhancement Program (In Confidence)
• Prisoner Finances
• Marriage, Name Change and Voting
• Activities
• Prisoner Communications

Property

• Management of Prisoners Property
• Prisoner Property on Admission
• QCS Property, Tamper Labels, Electronic Equipment and Restrictions (In Confidence)

Reception Processes

• Admission and Assessments
• Custodial Discharge

Safety and Security Equipment

• Armoury (In Confidence)
• Key Management (In Confidence) (In Confidence)
• Management of Safety and Security Equipment (In Confidence)
• Weapons, Ammunition and Chemical Agents (In Confidence)
• Tools and Hazardous Culinary Equipment (In Confidence)
• Body Worn Cameras

Search

• Facility Search
• Prisoner Search
• Staff Search
• Vehicle Search
• Visitors Search

Sentence Management

• Assessment & Planning
• Admission & Induction
• Classification and Placement
• Transfers
• Release/Discharge
• Parole Applications and Process
• Sentence Calculation
• MSO Management
• Manage Unlawful Detention/Discharge in Error

Substance Testing

Terrorist Prisoners

• Preventative Detention Orders (In Confidence)
• Terrorist Prisoner Management (In Confidence)

Trans and Gender Diverse Prisoners

Visitors to a Facility

• Visits Process
• Interview Prisoner

Tactical Options Response – Use of Force (In Confidence)