Custodial operations practice directives

We maintain safe and secure facilities for more than 7000 prisoners, staff and visitors in a complex and challenging environment. This environment often requires staff to respond to both critical and non-critical situations quickly, confidently and professionally.

It is important that we respond to operational matters according to set of procedures which follow both the law and agency requirements. This is to ensure the safety and security of our staff and facilities.

The custodial operations practice directives provide a consistent framework to direct staff when undertaking their duties throughout a prisoner’s time in prison.

The practice directives have been grouped into themed categories and focus on identifying specific responsibilities and accountabilities through the use of process maps and clear accountability standards.

At Risk Management

Breaches

Community Engagement

Confidential Information

Daily Operations

  • Case Management
  • Prisoners of Concern
  • Gate Books, Log Books and Registers (In Confidence)
  • Movement Control (In Confidence)
  • Headcount, Unlock, Muster, Lock away (In Confidence)
  • Night Shift (In Confidence)
  • Supervisor Handover (In Confidence)

Dog Squad (In Confidence)

Facility Security

Escorts

Female Prisoners and Children

Health

Incident Management

Industries Management (In Confidence)

Intelligence (In Confidence)

Offender Pathways

Prisoner Development

  • External Service Providers
  • Roles and Responsibilities (In Confidence)
  • Re-Entry (In Confidence)
  • Programs and Interventions (In Confidence)
  • Education (In Confidence)

Prisoner Accommodation Management

Prisoner Employment

Prisoner Entitlements

  • Education and Community Service Leave
  • Office of the Public Guardian
  • Prisoner Purchasing (In Confidence)
  • Legal Resources (In Confidence)
  • Incentives and Enhancement Program (In Confidence)
  • Prisoner Finances (In Confidence)
  • Marriage, Name Change and Voting (In Confidence)
  • Activities (In Confidence)
  • Prisoner Communications (In Confidence)

Property

Reception Processes

Safety and Security Equipment

  • Armoury (In Confidence)
  • Key Management (In Confidence) (In Confidence)
  • Management of Safety and Security Equipment (In Confidence)
  • Weapons, Ammunition and Chemical Agents (In Confidence)
  • Tools and Hazardous Culinary Equipment (In Confidence)

Safety Orders and Intensive Management Plans

Search

Sentence Management

Substance Testing

Terrorist Prisoner Management (In Confidence)

Transgender Prisoners

Visitors to a Facility

Use of Force (In Confidence)

Youthful Prisoners

Last updated: 14 September 2018
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