Prisoner email and EFT services introduced

QCS has been able to implement a significant recommendation of Taskforce Flaxton last month with the introduction of prisoner emails and electronic funds transfers.

With the cancellation of personal visits as part of QCS’ COVID-19 pandemic response, officers worked to fast track the introduction of prisoner email to provide another communication channel.

Queensland Corrective Services Commissioner Peter Martin APM said that the fast tracked implementation addressed Recommendation 26 from the Taskforce Flaxton report and strengthened barriers to contraband entering prisons.

“These are difficult and challenging times for us all, but this is another example of how we are adapting and ensuring prisoners continue their rehabilitation and reintegration while ensuring the safety and security of our centres,” Commissioner Martin said.

“The ability for prisoners to connect with family and friends, and access money for phone calls and buy-up items is important for prisoner rehabilitation and reintegration back into the community.

“It also reduces the potential impact COVID-19 has on our prisons – it is important every step is taken to prevent COVID-19 from entering the Queensland correctional system.”

Deputy Commissioner Organisational Capability James Koulouris praised the work of the Offender Information Systems team in expediting the implementation of email and EFT.

“The ability for prisoners to receive money into their accounts also contributes to reducing possible corruption risks, further supporting the report. Prisoners can only access their trust account funds to make phone calls and buy a limited list of goods from the buy-up service,” Deputy Commissioner Koulouris said.

“The introduction of these services also embodies the five key principles of Corrections 2030 – safety, excellence, empowerment, respect and accountability.”